Last updated: 10/09/2026
Processing Time
All orders placed on CLENZA are processed within 24 to 48 business hours of payment confirmation, excluding weekends and public holidays.
Delivery Time
Once your order has shipped, delivery takes 5 to 10 business days, depending on your delivery location. You will receive a shipping confirmation email with a tracking number so you can follow your package in real time.
Combined Orders (PowerBrush + accessories)
For combined purchases (for example CLENZA PowerBrush™ together with accessories such as CLENZA Precision™ or CLENZA Flex™), the different items in your order may be shipped separately, in different packages, depending on stock and shipping centers. In this case, you will receive a tracking number for each package. The 5 to 10 business day delivery time indicated above applies to each package, which may therefore arrive on slightly different dates.
Delivery Zones
We deliver to mainland France, the European Union, as well as a selection of international destinations (Switzerland, United Kingdom, Norway, United States, Canada, United Arab Emirates, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel). Shipping costs and timeframes may vary by destination and are shown to you before your order is confirmed.
Shipping Costs
Applicable shipping costs are calculated and displayed at checkout, before your order is finally confirmed. As a guide:
- Mainland France: €7.99 for standard shipping (free from €65 of purchase), or €10.99 for express shipping.
- European Union: €22 for standard international shipping.
- Other international destinations: €29 for standard international shipping.
Order Tracking
You can track the status of your order at any time using the tracking link received by email, or by contacting us at contact@clenzashop.com.
Undelivered, Lost, or Damaged Package
If your package is not delivered within the stated timeframe, appears to be lost, or arrives damaged, please contact our customer service at contact@clenzashop.com as soon as possible so that we can take the necessary steps with the carrier and offer you a solution (reshipment or refund).
Contact
For any questions regarding the delivery of your order, contact us at contact@clenzashop.com.